Washington Technology Center

“The strategic planning process has been a success. Your contribution has been great in keeping us focused on the outcomes and the clarity of the message. I appreciate your strong hand in guiding the Board of Directors while still allowing David Guiliani and I to “lead” the group. Your counsel on preparing for the critical issues and future vision was dead on target.”

Lee Cheatham
Executive Director
Washington Technology Center

Washington Software Alliance

“Many thanks for your excellent work at the WSA retreat. You were truly instrumental in getting us to a point of agreement about our industry vision. I believe we would have had a different outcome had you not helped us. Thanks so much. We are looking forward to continuing to work with you.”

Kathy Wilcox
Executive Director
Washington Software Alliance

Washington Painters Association

Thank you for the assistance you have provided to the Trustees and Industry Representatives under the Labor Management Cooperation Trust Fund. The progress that the group made was surprising to each individual and your expertise cleared the way on many issues. I was personally impressed the your meeting leadership and the fine materials that you used in preparing the group for the process of planning.

Robert A. Bohrer
Attorney for the Trust Fund
Washington Painters Association

Washington Athletic Club

“The test of any strategic plan is whether or not it is updated and used to guide annual operational planning and allocation of resources. At the Washington Athletic Club, the plan that was developed under Norm Levy’s facilitation has been updated annually since 1996 and, once approved by the Board of Governors, has served as the basis of each operating plan, operating budget and capital improvement budget. Norm Levy provided the sound direction for planning structure that has been very important to the WAC being rated one of the nations four best city/athletic clubs.”

Jim Johnson
President/CEO
Washington Athletic Club

Washington Association of Landscape Professionals

Sincere thanks and appreciation for your contribution to our 1990 Convention. Your topic hit those of us who are business owners right between the eyes. We were inspired by your insights into our industry and know that your ideas will be mulled over, incorporated and used long after 1990 is past.

Donald E. Heath
Secretary
Washington Association of Landscape Professionals

Vernon Publications, Inc.

Your exceptional abilities as a facilitator not only kept our management group on track, but developed a genuine enthusiasm for our planning process. An important side benefit we received is that this has truly been a team building exercise.

Geoffrey P. Vernon
President
Vernon Publications, Inc.

Synsor Corp.

“Norm is the best catalyst for organizational success I have ever worked with. An intent listener, he has almost an uncanny sixth sense for identifying underlying people issues and has helped us to understand and separate personal” from “business” and to honor each. This allowed my partners and me to break out of old patterns, restructure our company from “owner consensus management” to “owner/Board/CEO” decision-making. This allowed us to position Synsor to best meet our significant growth challenge and create a win/win for all of us. Norm is just exceptional. I recommend him highly.”

Edward J. Kramer
Chairman
SYNSOR Corporation

Sunbelt Distribution

Strategic Development was instrumental in forming our alliances with 3M Energy Control Products and SEARS Window Tinting. Norm’s keen understanding of our vision has led us become a major player in the industry.

Raymond B. Levy
President & CEO
Sunbelt Distribution

Summit Savings

Norm Levy has been retained as a consultant for the past two years. Initially he was instrumental in assisting the Board of Directors and senior management in the development of a long-term strategic plan. Subsequently he was involved in the designing of incentive compensation systems and the development of a Human Resources Policy Manual. Our relationship with Norm has been extremely productive. He exhibits exceptional organizational skills and creates an environment that encourages the active participation of the management team. I recommend him very highly.

Dale P. Harrison
President & CEO
Summit Savings

Starbucks Coffee Co.

On behalf of the Steering Committee members at Starbucks, I would like to express our appreciation to you for your leadership and guidance with our strategic planning efforts. Your insights in assisting us to identify the best process to deal with the critical issues of a fast-growing business have proven very valuable. Your direction in establishing effective groups has helped achieve improved clarity of purpose for us. And, your sensitivity to our culture enables us to accept your views. It has been a pleasure working with you.

Howard Schultz
Chairman & Chief Executive Officer
Starbucks Coffee Company

In business, as is always in life, it is the questions we ask that determine our success or failure. Norm Levy is the master at helping organizations determine the right questions to ask about who they are and what they want to accomplish. His “Seven Questions” certainly helped Starbucks at a very crucial time in our growth.

Howard Behar
Former President & Board Member
Starbucks Coffee Company